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The duo bought from Tommy Honeycutg in 2003 and gradually expanded the busines to 68 commercial clientsfrom 15. Annua revenue ratcheted upwardto $1 million-plus from Much of that growth came from communith pools in amenity-rich residential developments acrosws the region. But with construction of such projects prett y much at a standstill inrecenrt months, that source of growth is So pH Pool Management has shifted its strateguy to maintaining market share. But the principals says the companu hasn’t fundamentally changed the way itdoes business. Qualityh remains more importantthan “If you grow too quickly, you can’rt produce quality service,” Rumfelt says.
Adjusting to the down markett requires more than cutting expenses and slashing he says. “It’s not about how low we can go. It’z about having a reputation for being honorable with your pricinbg and keepingyour word.” The company offers two kinds of contracts maintenance, in which staffers check commercial pools for cleanliness and safety; and service, with pH Pool Management placing managers and lifeguards at pool The business has grown to abourt 200 employees. Still, Rumfelt and Green remain hands-on. Green is on the regulaf rotation forproviding pool-maintenance services, and Rumfelt visits clients’ pools regularly.
One of them handlees any complaints or problems QUICK DIDYOU KNOW?? • Rumfelt and Green both had extensivw experience working for other Charlotte-area pool-managementy companies before taking over at pH Pool Management. 36, is the majority owner and companu president. Green, 34, is vice
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