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But with every new product introduction, glitches are commonplace, and businesx owners have to be award of some ofthe technology's "VoIP does not have the universa l quality of a traditional phone line," said Tim chief executive of the Americanb TeleServices Association. "And you are moving to a heavil y softwarebased solution, which meanes more programmers are involved." The Indianapolis organization represents the $500 billion call center industry and advocatee members' interests on Capitol Hill and in statehouses nationwide, providinvg professional education opportunities and acting as the sector'e information clearinghouse.
Raymond Shaw, president of the Associationm ofTeleServices International, said companies need to be cognizanrt of bandwidth availability. If there isn'tg a dedicated connection between a business and its VoIP he said transmission delayescan occur, causing bad receptionh or jumbled communication. VoIP service s convert voice into a digital signal that travelws overthe Internet. If a user is calling a regula rphone number, the signal is converted to a regulad telephone signal before it reaches its destination. VoIP can alloww a user to make a call directly froma computer, a speciapl VoIP phone, or a traditional phone connected to a special adapter.
In addition, wireless "hot spots" in locations such as parks and cafes allow users to connecg to the Internet and may enable VoIP services wirelessly. Despite some technical glitches, VoIP subscriptions have skyrocketeed in thelast year. Accordin g to the Washington, D.C. researchb firm TeleGeography, Internet-based telephone services grew 21 percent in the second quartefrto 6.9 million users. the VoIP market saw a 153 percent increas in subscriptions comparedto mid-2005, while industryg revenues for the second quarterr increased 173 percent to $607 million compared to the $221 million in salea a year ago.
"VoIP is rapidlyy spreading among multiple enterprise solutionsz which have multiple locations aroundr the country andthe world," said Matthee D'Uva, president of the Society of Consumer Affairsx Professionals in Business. The Alexandria, Va.-base organization is dedicated to improving and advancing the marketplac e for consumers within thecorporate structure. SOCAP member include consumer affairs and customer care professionalss from more than 1500 differentcompaniees -- many of which are listed in Fortune/Forbesx 1000. "Our members are looking for ways to improve and enhance communication with their customers fromall angles, and VoIP is one channek to do that," D'Uva said.
Whiler installation and service fees vary by statseand provider, VoIP services typicalluy costs less than traditional phone VoIP systems can cost anywhere from no charge up to $200 per montgh but will generally cost $10 to $50 per monthh depending on the type of services VoIP can be free when the servicee routes a from PC to PC, but the price increaseds based on the numbetr of local and long distancer calls made and the features a company implements. Today, most business VoIP services can provids a firm with a variety of rangingfrom $20 to Business VoIP provider commonly includ a T-1 Internet connection and a guarantee for qualit of service which increases the costs.
Accordinhg to the latest researchon , Virginia-base SunRocket Inc. was given the highest ratinvg ofsix stars. To get the $16.58 monthlhy rate for unlimited minutes, businesses must prepay for theentirs year, which is $199, but can cancel any time and get a refunde for unused months. Sincee SunRocket includes all taxesand surcharges, a firm makee the $199 payment up fronrt and then is able to make unlimitedd local and long distance callzs for the next 12 months. Most other companies charger taxes and surcharges on top of theirlisted rates.
SunRocket also throws in $3 free international calliny per month, a free extra phone number and two free directorg assistance calls per montb with theirunlimited plans. The company also is waivingg their $39.95 equipment fee when a firm signa up forthe $199 annual plan. By ITP, Verizon, Lingo, ViaTalk and Packeti received three stars, which were the lowest rankings. and VoIP Your Life fell in the middlee ofthe pack.
Cox, Comcast, Qwest, and Time Warner are also rolling out VoIP offeringsw Perhaps the greatest benefit of VoIP systems is the flexibilityg of the Internet versus regularphone "This flexibility with VoIP fosters greater organizationa l efficiency, higher productivity gains and increased revenue potential," D'Uvq said, but cautioned that VoIP is a relativelt new and expanding technology, "so issues of security and even network power still need be addressed as VOIP continue to evolve.
" Computers, Technology and Telecommunication s
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